About

Welcome to The Spotted Leopard 🐆 - the easy way to shop pre-loved fashion ♻️

MISSION

My mission is simple: to provide a curated collection of pre-loved clothes in great condition without you having to sift for hours. Always cheaper than direct from the brand 🤍

The fashion industry is one of the most polluting industries on the planet, yet less than 10% of global fashion sales are preloved.  As a society we need to get better at reusing, swapping what we already have, and if you’re too busy to sift yourself or you’re feeling uninspired then I’m here for you🙋🏽‍♀️

SIZING

I’ve tried on thousand of items of preloved clothing and am pretty good at guesstimating what size an item will fit. Some sizing information you might find helpful:

  • We stock UK sizes 8-14, with a handful of Size 6 and 16s making it to the website. Footwear is stocked in UK sizes 4-7.  We limit sizing because we’re not coping with demand, and need to ensure enough of a selection on the website for our current customers. As we grow we will stock more sizes. 
  • I’m just shy of 5’6 and my go to size is usually a UK 8, sometimes a UK 10 in bottoms.  My measurements are broadly 34B on the bust, 29 inches on the waist and 39 inches on the hips.
  • Anything over a UK 10 tends to be pinned in at the back of the garment, and if it’s cut small or large I will probably say so in the description and pop it into one of the ‘between sizes’ categories. 

EXPRESS DELIVERY

  • Express delivery is available for mainland purchases under £60; all the convenience of fast fashion without the environmental footprint.
  • Please ignore the timing on the website, the time calculation doesn’t know when I’m posting so doesn’t work properly. 
  • Express delivery will arrive within 24 hours of  it being collected by the shipping provider, and I always ship on Tuesday evening and at least one other day per week. So if, for example, an item is ordered on a Tuesday before 6pm, it will be shipped Tuesday evening, collected Wednesday lunchtime and delivered to you on Thursday. There are no collections on Sundays and limited collections on Saturdays so please consider this when ordering.
  • If you’re in a rush and are not sure when your item will arrive, just drop me a message on Instagram or email and I will let you know when it will arrive. 

RETURNS

We don’t want to encourage ‘gorging’, big orders made to try on and return so please consider your purchases in advance 🙏🏽 

We accept returns on the following conditions:

  • We do not cover return shipping costs;
  • The item is returned within 14 days of it arriving to you;
  • There is an administrative fee of (1) £5 per item to check and restock anything under £60 or (2) £8 per item to check and restock items over £60; 
  • The item must return in the same condition it was sent in (please note that we record the condition of every item before it is shipped) 

We cannot process returns in the timeframe above if a dispute is opened with your bank, under those circumstances it can take up to 60 days and and administrative fee of £10 is charged.  

LOST PARCELS

All items under £60 to the mainland are shipped using integrated tracking so you should be able to track your order using the order email and your post code.  We can also track your order here. 

If your item has been delivered and photographed by the shipping provider as being at your address then the item will be considered delivered not lost. 

On the odd occasion parcels do go missing in which case you will be compensated in full on the following conditions:

  • The item is not showing as ‘delivered’ by the shipping provider and 28 full days have passed;
  • You have contacted us within 45 days of the order being made; and
  • You have provided any additional information we have requested for the purposes of making a claim with the shipping provider.

CONTACT & RESPONSE TIMES

I run The Spotted Leopard alongside other businesses, and while I am driving this UK 🇬🇧 micro business, a number of self employed editors, graphic designers and friends make this project happen and I am eternally grateful for their help.

We can receive hundreds of messages a day and struggle to respond to everything. If you have made an order it will be shipped relatively quickly. We try to respond to emails within 2-3 days but please bare in mind that just because we are online doesn’t mean we can respond in that instance, as we may have blocked the time for editing, shipping, administration or all of the above!  

ABOUT

I’m an entrepreneur based between Dorset and Bristol, where I learned about the waste created by fast fashion.

I love what I do and I hope you do too 🫶🏽 so follow, like, share, shop, drop me your messages and come see me in person on market days (always announced on Instagram and usually in Bristol).

Big Love and Positive Vibes ALWAYS ✌🏽 🤍✌🏽

The Spotted Leopard

COMPANY INFORMATION 

The Spotted Leopard is the trading name of Travel Bug Limited, registered in the UK 🇬🇧 with company number 15408025